Frequently Asked Questions
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To reserve, we require a deposit of 30%. The balance is due 30 days in advance. If you are making the booking with in 30 days of arrival the full payment is required. See our Terms & Conditions for more info
A welcome pack will be emailed to you as your stay approaches. All information regarding check in, the house, directions and more will be provided as well as an interactive digital guide containing information about the house and Bath.
All properties are situated less than a 5-minute walk from a long stay car park.
All properties are within a short flat walk from Bath Spa Train Station – Mignon House (5 minutes), Tylney House (9 minutes), Charlotte’s Townhouse (13 minutes)
Towels are provided and all beds are made up. We provide all you need for a perfect stay.
Each kitchen each has an oven, hob, microwave, dishwasher, plates, cutlery glasses – everything you need!
Mignon House and Charlotte Townhouse have a washing machine. Tylney House does not, but a laundry service can be provided.
No. Once the booking is made there are no extra costs.
Each property is professionally cleaned. We follow Covid-19 cleaning protocols to ensure guests safety. We offer contactless check-in and provide hand sanitiser.
Please email at least 14 days before check-in if you intend to use a service of a third-party during your stay.
